Return and Refund Policy
Please read the following policy carefully to understand our procedures for returns and refunds.
1. Returns Eligibility:
- Returns are accepted within 15 days from the date of delivery.
- The item must be in its original condition, unused, and in its original packaging.
- Changes of mind are not eligible for refunds post-confirmation.
- Refunds are not applicable if the ordered size aligns with our sizing specifications.
2. How to Initiate a Return:
- Contact our customer service team via email at info@alenleathers.com or by phone at +1 (248) 940-8229 to initiate the return process.
- Provide your order number, reason for return, and any supporting documentation or images.
3. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of your item.
4. Inspection and Approval:
- Once we receive your return, it will be inspected to ensure it meets the eligibility criteria.
- If approved, a refund will be issued to the original payment method within 7 business days.
5. Refund Policy:
- Refunds will be issued for the purchase price of the item(s) minus any shipping fees.
- Original shipping fees are non-refundable.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- Provide clear images of the damaged or defective item for our records.
7. Exchange Policy:
- At this time, we do not offer direct exchanges. Customers can return the original item and place a new order.
8. Contact Information:
If you have any questions about this privacy policy or the information we hold about you, please contact us at:
Alen Leathers – 170 Tuft St, Mendota, CA 93640, USA
Phone: +1 (248) 940-8229
Email: info@alenleathers.com
9. Amendments to the Policy:
- Alen Leathers reserves the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting on our website.
Disclaimer:
Our products are inspired by original designs and are not affiliated with the original manufacturers. All products are handmade/reproduced by us. No copyright infringement is intended.
Also we don’t offer refund particularly on the above said Disclaimer.
